► Advice Service

What can I do?

Most of the problems are resolved on an informal basis, by talking to a member of University staff. Failing that, you may consider making a formal complaint. The complaints procedure is outlined in the University of Arts Rules and Regulations. For more specific advice come and see us!

If you are going through personal difficulties which affect your performance, you can complete an Extenuating Circumstances form. Submitting this form and appropriate evidence to your school office should ensure that the Examination Board considers your situation fairly.

If afterwards you don't think the decision is fair, there are two possible grounds for appeal marks or academic decisions. One is that there were extenuating circumstances affecting your performance but you were unable to let the examiners know in advance. The other is where you suspect a 'material irregularity' (error) in the assessment process, for example, if your work has not been marked correctly or in the same way as that of other students on your course.

If your appeal is successful you will be given a fresh assessment (i.e. without a "cap" on your mark).

Sounds complicated? Get in touch and let us make life easier!

How can I access the service?

Drop in at the Student Hub, Davies Street:
Mondays and Thursdays 2.00-3.30pm

Drop in at Wimbledon 1-5pm:
Tuesdays

Drop in at Camberwell 1-5pm:
Tuesdays

Make an appointment:
Any time from 10am-6pm Monday to Friday

Call us on:
0207 514 6270

or email us at:
advice@su.arts.ac.uk

Students' Union
65 Davies Street
London
W1K 5DA

>Have you got Extenuating Circumstances?
>Do you have a complaint?
>Do you want to appeal a decision?
>What is Exceptional Scrutiny?
>Plagiarism
>Disciplinary Code
>Housing Advice
>Mediation Service
>Office of the Independant Adjudicator
>Useful Contacts


Why do I need the Students' Union?

We hope your time at University of the Arts will be a great experince but at some point on your course you may go through difficult periods, when personal problems or some issue on your course may be affecting your ability to study,  academic development or your final results. We will aim to help you to resolve these situations to the best of our capicity.

If we think someone else can support and advise you better than us, we will tell you and help you to get in touch with them.

How can it help me?

The Students' Union employs two full time Advice Workers who can assist you with conflicts, queries or disputes regarding your course. If you are experiencing problems, we are here to help.

We can help you to complete Extenuating Circumstances, Appeals, Complaint forms or just talk through any concerns with you and identify the best course of action.

Our services aim to be:

Free and accessible - for all students of University of the Arts London. We will never charge you for our service, and if you have any special needs we will endeavour to accommodate them.

Independent and impartial - the Students’ Union is independent of the University and we offer neutral advice without bias, and without any influence from outside bodies including the University.

Empowering - whatever you seek our help with, you will always be in control. We will support you to make the most informed decision get the best possible results for you.

Non-judgemental - we will advise you on the best way forward from where you are, not judge you on your current circumstances. We will always treat you with respect and in line with our Equal Opportunities policy.

Confidential - wherever we can, anything you tell us will be kept confidential within our advice team and not shared with any other organisation or individual without your express permission.